Checking whether it is up
We do not yet publish a live status dashboard, and we would rather say so than show a green tick that is really just a static image. If QuoteProposal is not loading for you, email support@velocrew.in and you will get a human answer about whether the problem is ours.
A monitored dashboard with uptime history is planned, and this page will carry it when it exists.
How we handle incidents
When something breaks, what you can expect from us:
- We will tell you. If an incident affects your workspace for more than a few minutes, we email account holders rather than waiting to be asked.
- We will say what we know. Including when we do not yet know the cause. A vague “degraded performance” notice helps nobody plan their day.
- Your data comes first. Our first priority in any incident is that nothing you have created is lost, ahead of restoring availability.
- We will follow up. For anything serious we write up what happened and what we changed, and send it to affected accounts.
Planned maintenance
Most changes ship without downtime. Where maintenance does need an interruption, we give account holders at least 48 hours’ notice by email and schedule it outside Indian business hours wherever we can.
Reporting a problem
Email support@velocrew.in with what you were doing and what you saw — a screenshot and the time it happened are usually enough for us to find it in the logs.
For anything security-related, use the disclosure process on our security page instead.